Returns & Exchanges

At Black Opal Direct, we want you to be completely satisfied with your purchase. If your item isn't a perfect fit, you can return or exchange it within 30 days of delivery provided it is in its original, unworn condition.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely place the items in their original packaging, ensuring all tags and protective materials are intact to qualify for a full refund.

3

Attach the Label

Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous shipping marks.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing