Frequently Asked Questions

Everything you need to know about our exquisite opal jewelry.

Do you ship internationally?

Yes, we provide secure, insured worldwide shipping via FedEx or DHL to ensure your precious gems arrive safely and promptly.

Are your opals ethically sourced?

Absolutely. We specialize in natural Australian opals sourced directly from the mines in Lightning Ridge, ensuring the highest ethical standards and authenticity.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund.

Do your items come with a certificate of authenticity?

Every piece of jewelry and loose stone purchased from Black Opal Direct comes with a signed Certificate of Authenticity detailing the opal's origin and characteristics.

How should I care for my opal jewelry?

Opals are delicate; we recommend cleaning them with a soft cloth and warm soapy water. Avoid ultrasonic cleaners, harsh chemicals, and extreme temperature changes.

Can I request a custom jewelry design?

Yes, we offer bespoke design services. You can select a loose stone from our collection and work with our master jewelers to create a one-of-a-kind piece.